Privacy Policy

We collect information you choose to provide, such as your name, email address, phone number, company or venue details, project notes, event preferences, and messages sent through our forms.

If you join a PLAiTE Pass, event, reward, or game experience, we may collect lightweight participation details such as display name, QR join source, reward activity, message consent, event tags, and secure-link activity.

We may also collect basic technical information such as browser type, device type, referring pages, timestamps, and security logs needed to operate and protect the site.

We use information to respond to inquiries, operate PLAiTE Arena, support PLAiTE Pass experiences, provide secure links, manage rewards or event participation, improve our software, and protect against abuse.

We may use contact information to send transactional messages, service updates, event details, reward notices, or other communications you request or consent to receive.

PLAiTE Technologies LLC provides and administers the PLAiTE Pass software and its SMS messaging program.

If you separately provide a phone number and opt in, you agree to receive transactional SMS messages from PLAiTE Technologies LLC about secure Pass links, rewards, event reminders, and account or service updates. This does not authorize marketing texts from other businesses.

SMS enrollment is optional. You can create, open and use your Pass and purchase separately offered products without providing a mobile number or agreeing to SMS.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for help.

Opting out of SMS does not prevent us from sending non-SMS transactional communications where permitted, such as email responses to a project inquiry.

We do not sell mobile phone numbers or SMS consent information.

We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

We may share information with service providers that help us deliver communications, operate infrastructure, prevent fraud, or provide customer support. These providers may use the information only to perform services for us.

We may use service providers for hosting, analytics, email delivery, SMS delivery, security, forms, payment or billing support, and operational tooling.

These providers may process information on our behalf under contractual, technical, or operational restrictions.

When you choose to connect Soundroom to your verified Pass, the Windows app sends a product-specific hash of a Windows device identifier, a short-lived activation code and later a device credential to PLAiTE. We do not receive the raw Windows identifier through activation. The connection links the PC to the original purchase and, if separately purchased, its paid Studio Club appearance term.

The app protects its saved connection credential using Windows per-user encryption. PLAiTE stores credential and activation-code hashes, the pseudonymous PC identifier, Pass/purchase associations and connection timestamps. Codes expire after ten minutes. You can disconnect a PC in your Pass; it stops receiving access updates when it next connects. A previously verified offline license can remain usable until reconnection. Paid Studio Club appearance claims expire within seven days or at the paid-term end, whichever comes first.

Activation does not upload audio, recordings, projects or prompts. Studio Club billing uses Stripe, and transactional membership messages may include renewal reminders, confirmations and refund notices. Financial and connection history may be retained for operation, security, support, disputes and accounting. Contact us for access, correction or deletion assistance.

When you choose hosted generation through your verified Pass, PLAiTE sends your description, optional lyrics, duration, seed and task identifier to Runware. Your existing recordings and local projects are not automatically uploaded. Do not include sensitive personal information in these inputs.

Generated audio is stored privately through Cloudflare and delivered through the original verified Pass. PLAiTE redacts its processing copy of the submitted text after a delivered, failed or canceled request; unresolved requests retain it for reconciliation. Financial records, credit adjustments, request hashes and job history are retained for operation, security, disputes and accounting.

Runware processes submitted data under its own terms and privacy policy at https://runware.ai/terms and https://runware.ai/privacy. Provider retention can differ from PLAiTE's processing-copy redaction. Save your own downloaded audio. Contact us for access, correction or deletion assistance; required financial and dispute records may be retained. Buying credits does not opt you into SMS or marketing messages.

We keep information only as long as reasonably needed for the purposes described in this policy, legal obligations, dispute resolution, security, and business records.

We use administrative, technical, and organizational measures designed to protect information, but no internet or communication system can be guaranteed to be completely secure.

You may request access, correction, or deletion of personal information by contacting us.

You may opt out of SMS by replying STOP. You may unsubscribe from marketing emails by using the unsubscribe link where available or contacting us.