Privacy Policy

We collect information you choose to provide, such as your name, email address, phone number, company or venue details, project notes, event preferences, and messages sent through our forms.

If you join a PLAiTE Pass, event, reward, or game experience, we may collect lightweight participation details such as display name, QR join source, reward activity, message consent, event tags, and secure-link activity.

We may also collect basic technical information such as browser type, device type, referring pages, timestamps, and security logs needed to operate and protect the site.

We use information to respond to inquiries, operate PLAiTE Arena, support PLAiTE Pass experiences, provide secure links, manage rewards or event participation, improve our software, and protect against abuse.

We may use contact information to send transactional messages, service updates, event details, reward notices, or other communications you request or consent to receive.

If you provide a phone number and opt in, you agree to receive SMS messages from PLAiTE Arena or participating PLAiTE experiences. Messages may include secure Pass links, reward updates, event reminders, project follow-up, and account or service notices.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for help.

Opting out of SMS does not prevent us from sending non-SMS transactional communications where permitted, such as email responses to a project inquiry.

We do not sell mobile phone numbers or SMS consent information.

We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us deliver communications, operate infrastructure, prevent fraud, or provide customer support. These providers may use the information only to perform services for us.

We may use service providers for hosting, analytics, email delivery, SMS delivery, security, forms, payment or billing support, and operational tooling.

These providers may process information on our behalf under contractual, technical, or operational restrictions.

We keep information only as long as reasonably needed for the purposes described in this policy, legal obligations, dispute resolution, security, and business records.

We use administrative, technical, and organizational measures designed to protect information, but no internet or communication system can be guaranteed to be completely secure.

You may request access, correction, or deletion of personal information by contacting us.

You may opt out of SMS by replying STOP. You may unsubscribe from marketing emails by using the unsubscribe link where available or contacting us.